Orders, Shipping and Returns
Orders received Monday through Friday before 3PM, will ship with in 24 hours of placing your order pending payment authorization. Orders placed Saturday and Sunday will ship the following Monday. When we ship via UPS, therefore we can only ship to physical addresses not P.O. boxes. Free shipping is through the USPS, certified mail. Someone must be present to sign for receipt. Free shipping takes 7-10 business days from the time the goods are released from our warehouse.
We hope that you enjoy your purchase from Romantiques, however you are welcome to send back your item(s) for a refund. We will refund in the original method of payment within 5 business days of receiving your return provided all goods are returned in original condition with store tags. Original shipping costs will not be refunded. Customer's are responsible for the cost of returning any item, and returns must be received at Romantiques no later than 14 days from your receipt of goods.
We are happy to accept returns up to 14 days after the receipt of your order. Late returns will not be accepted. Sale items, underwear, and body products (lotions, massage oils, etc.) are considered a final sale and are not returnable. Any returned items must be unworn, in original new condition, and have original tags attached.
If you are returning an item(s) please notify us via email at firstname.lastname@example.org. You will be given a "Return Authorization Number" and a "Return Form". Please include the Return Form in your shipment and indicate the "Return Authorization Number" on the outside of your package being returned to Romantiques.
Purchases made in the boutique must be returned in-person and are subject to our boutique return policy as it is considered a separate business.